Job Description
SPECIAL NOTE:
This is a re-advertisement. Applicants who have previously applied need not re-apply.
Applicants applying for UNFPA General Service posts located in New York must have a valid G-4 visa or U.S. Permanent Residency or U.S. Citizenship at the time of their application. Additionally, applicants must have passed the UN Clerical Test (GGST/ASAT) in order to be eligible to be appointed to this position.
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The Position:
The position is located in the Information Technology Solution Office (ITSO) in UNFPA HQ New York. It is supervised by the Telecommunications Specialist (P-4). This post is the only telecommunications support post of the entire organization.
Job Purpose:
Day to day management of telecommunications services and technical support of all telecommunications systems.
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Main tasks and responsibilities
Under the direct supervision of the Telecommunications Specialist and in close collaboration with the Technology Manager, the incumbent is responsible for the following functions:
- Management and maintenance of the organizations global VoIP phone system, voice mail, audio and videoconferencing, collaboration tools, cellular phones, call accounting and telecommunications infrastructure.
- Development and process reports on costing and billing information to facilitate technical analysis and cost recovery. Update and maintenance of UNFPA’s contact address listings.
- Analyze and certify communications invoices for payment.
- Recommend telecommunication infrastructure, vendor, and procedural changes. Including: changes in local and long-distance telephone carriers; changes in phone plan services; mobile phone types; and changes in service contracts.
- Coordinate services, installation and supplies from external vendors.
- Ensure the timely maintenance and effective operations of all telecommunications systems and services.
- Document configuration and support procedures for all telecommunications infrastructure. Develop and maintain technical instructions and user guides and knowledge data base.
- Provide operational assistance to staff on all aspects of telecommunications.
- Train users on telecommunication systems usage, capabilities and features, including telephone and voice mail, audio and video conferencing, collaboration tools, and cell phones.
- Provide day-to-day operational assistance and technical support to the staff with usage of audio and video conferencing, collaboration tools, office and cell telephone, including testing and installation of the equipment, changes in the usage plan and account codes, software and application installation.
- Test and diagnose network wiring quality and problems. Includes: testing quality of network wiring; tracing network wiring to determine termination points; crimping and termination of network wiring; and assisting in the installation of network hubs.
- Evaluate and test telecommunications hardware and software such as PABX, call accounting, voice mail, videoconferencing, leased lines, VOIP, VSAT, cellular systems, etc.
- Keep abreast with telecommunication technology innovations and inform supervisors of those relevant to UNFPA.
- Any other related duties as assigned by the Telecommunications Specialist and the Technology Manager.
Work Relations
Internal
- All levels – Configuration and training of staff on use of telecommunications equipment (phones, voice mail, teleconferencing, cell phones, videoconferencing etc.). Resolution of telecommunications hardware and software related problems and wiring issues.
External
- Field and related agencies - Resolution of phone and conferencing communication issues. Setup of video conferencing and teleconferencing.
- Telecommunications Vendors, Consultants, and Partners – Discuss and resolve problems, and discuss telecommunication requirements. Supervise vendors on equipment repair.
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Qualifications and Experience
Education:
Undergraduate degree in telecommunications, electronic engineering or related field.
Knowledge and Experience:
- 7 years specialized experience in the support of telecommunications systems and services in a large multinational organization or with a large international telecommunications service provider;
- Minimum 5 years in implementing and supporting CISCO VOIP and Video solutions and products, including advance knowledge and practical experience with CISCO Call Manager, IM, unified presence and Expressway;
- CISCO CNNA and/or CNNP Certifications with specialization in voice and video is desirable;
- Knowledge and experience with Microsoft Voice and video soluitios will be an advantage;
- Knowledge and experience with implementation of SIP, SIP trunking and/or third party audio and video conferencing, Session border controllers, SIP NAT traversal solutions;
- Excellent knowledge of Microsoft Office, including Excel, MS Project and Visio tools;
- Ability to quickly resolve systems/hardware/software problems;
- Ability to implement IT training plans.
Languages:
Fluency in written and spoken English required. Knowledge of another official UN language an asset.
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Required Competencies
CORE COMPETENCIES
- Commitment to UNFPA's Values and Guiding Principles;
- Developing People/Fostering Innovation and Empowerment/Performance Management;
- Team Work/Communication/Self-Management
- Strategic Thinking/Results Orientation and Commitment to Excellence/Decision Making;
- Knowledge Sharing and Continuous Learning
FUNCTIONAL COMPETENCIES
- Business acumen
- Implementing management systems
- Innovation and marketing of new approaches
- Client orientation
- Organizational awareness
- Job knowledge/technical expertise
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UNFPA work environment
UNFPA provides a work environment that reflects the values of gender equality, teamwork, Embracing diversity in all its forms, integrity and a healthy balance of work and life. We are committed to maintaining our balanced gender distribution and therefore encourage women to apply. UNFPA promotes equal opportunities for all including persons with disabilities.
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Disclaimer
WARNING TO APPLICANTS: UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you have received a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. Should you feel that you have received a fraudulent notice, letter or offer that makes use of the name or logo of UNFPA, you may submit a report through the UNFPA fraud hotline http://www.unfpa.org/help/hotline.cfm
We are no longer accepting applications for this position.
