The Position:
The ICT & Business Analytics Team Lead position is located in the ICT & Business Analytics Team within Pillar 4 – Support Services in the UNFPA Supply Chain Management Unit (SCMU). The position reports directly to the Support Services Manager with a dotted reporting line to the Information Technology Solutions Office. The ICT & Business Analytics Team Lead will work closely with other SCMU colleagues, Information Technology Solutions Office, the new integrated HQ division (name To Be Decided), the Humanitarian Response Division, other HQ Business Units, the Regional Offices and the Country Offices and with a number of external partners.
The position plays the main role to proactively manage and optimise ICT operations, providing oversight comprehensive Business Analytics support services and technical expertise to ensure seamless user experiences and business continuity.
How you can make a difference:
UNFPA occupies a unique position in the sexual and reproductive health commodity ecosystem as a critical player in supply chain management, a leading public procurer of sexual and reproductive health commodities, a trusted partner to national governments, and one of the few organizations with the scale and partnerships necessary to build accountability for last mile delivery.
The UNFPA Supply Chain Management Unit (SCMU) is self-funded and was made operational in January 2022. It is tasked with ensuring that UNFPA is able to effectively and efficiently support the delivery of life-saving reproductive health products and other programme supplies to the end user when and where they are needed. To achieve this, it is important to strengthen the capacity of governments and implementing partners to ensure coordination, end-to-end visibility and accountability on all supply chain and logistics management related activities, in particular for programme supplies, across all UNFPA programmes.
Job Purpose:
The ICT & Business Analytics Team Lead will lead and manage a dedicated team responsible for overseeing and ensuring the effective functioning of all Information Technology and Communication and Business Analytics initiatives, activities, and operations within SCMU. This role involves leading the team in implementing and maintaining ICT systems, supporting business analytics, and ensuring seamless integration of technology solutions to enhance operational efficiency.
Qualifications and Experience:
Education:
Advanced university degree in Computer Science, Information Systems, Telecommunications, or Engineering. ITIL Foundation Certificate or equivalent customer support certification is an asset.
Knowledge and Experience:
- A minimum of two (2) years of relevant progressively responsible experience in managing information technology to deliver and support business applications, business analytics in on-prem and cloud-based applications, and end-user training.
- Experience in managing a team, particularly within a remote and/or matrix organizational structure is required.
- Experience in IT project management, including planning, executing, and delivering IT projects. This includes a thorough understanding of project methodologies and the ability to effectively manage project implementation that includes risk management, communication, resource management, adherence to timelines, project delivery, and alignment with the organization's objectives is required.
- Well-versed in Solution Architecture, with an understanding of the concepts, design, and implementation of effective and reliable technologies that align with organizational standards is required.
- Required experience in using Enterprise Resource Planning (ERP) systems, particularly Oracle Fusion Cloud ERP. Proficiency in ETL (Extract, Transform, Load) processes is essential, with the ability to design and implement efficient data integration while ensuring data accuracy and consistency is required.
- Professional written and spoken presentation skills, including the development of reports, and presentations, and the ability to synthesize complex supply chain documents for both technical and non-technical audiences is required.
- Strong interpersonal skills and the capability to develop and maintain broad diversified partnerships are required.
Languages:
Fluency in English is required. Working knowledge of another official UN language is an asset
We are no longer accepting applications for this position.
